Brunch tomorrow - a free Google+ Hangout discussing customer service on social media

[megri]

For your free chance to pick the brains of our Social Media Strategists and hear their views on using social media for customer service, join us at 11:30am tomorrow for Brunch with Branded3, a half-hour expert Google+ Hangout.
Our Social Media team manage and grow the social media accounts of some of the UK's most well-known brands and in this Hangout, two of our Strategists will be focusing on how to effectively utilise social media for customer service and indeed, how not to!
If you're hooked up to a mic and a webcam, you'll also be able to get involved with the discussion and ask our experts any question you like regarding customer service on social media. Better still, it's all absolutely free!
There's no limit as to how many people can get involved, so make sure you put the time in your calendar and get involved!
Don't worry if you haven't got a mic or webcam, you can still listen to and watch the webinar live; even without taking part in the discussion, the webinar is sure to be an informative and insightful session.

[Mohit Rana]

Here are a few tips to make your brunch Hangout successful:

1. Promotion: Make sure to promote the Hangout on your social media channels, website, and through email newsletters to attract attendees.
2. Clear Agenda: Have a clear agenda for the Hangout to ensure that the conversation stays focused and productive. This could include topics like best practices for responding to customer inquiries on social media, handling negative feedback, or leveraging social media for proactive customer service.
3. Engagement: Encourage active participation from attendees by asking questions, soliciting their experiences and insights, and responding to comments and questions in real-time.
4. Expert Guests: Consider inviting experts or influencers in the field of customer service or social media to join the discussion and provide their perspectives.
5. Technical Setup: Test your technical setup in advance to ensure that everything is working smoothly. Check your internet connection, microphone, and camera to avoid any technical difficulties during the Hangout.
6. Recording and Sharing: Consider recording the Hangout so that those who couldn't attend live can watch it later. You can then share the recording on your website or social media channels to reach a wider audience.
7. Follow-Up: After the Hangout, follow up with attendees to thank them for participating and share any relevant resources or additional information discussed during the Hangout.