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The Open-Source Opportunity Expands
Will this be the year open-source PBX and VoIP systems are ready for their close-up? The opportunity is better than ever, argued attendees at January's Digium Asterisk World conference in Miami. According to one researcher, Eastern Management Group, open-source PBXes now account for 18 percent of all PBX sales in North America -- and that number's rising.
Aksys KONNECT Office Phone System
Aksys' KONNECT Office Phone System copped a best of show award at last year's IT Expo, the umbrella conference that includes Digium Asterisk World. It's presently available in two models: the KONNECT 600PL VoIP and landline phone and the 600P IP phone, which includes the 600PL's features minus a landline (FXO connector), and includes three-way conference calling, public address, paging to multiple phones, 3-digit dialing between sites and the ability to support as many as 14 concurrent calls per phone. Aksys markets KONNECT as an "office phone system inside a phone" and has gained traction with small businesses looking to integrate VoIP and landline functions and home and remote offices.
Aheeva Contact Center Suite 2.2
Aheeva's Asterisk-based Contact Center Suite (CCS) 2.2 is designed as an all-in-one contact center offering that ties together call routing, contact management functions and support and research functions -- all of the traditional call center features -- and latches on to an existing IP infrastructure to provide those things. According to Aheeva, it's fully scaleable and requires only a Web browser for access, which ramps up its appeal as a services play for remote monitoring, management and network analytics. Aheeva's message is that it's bringing functionality of a traditional telephony switch-based call center at a fraction of what proprietary systems cost.
Will this be the year open-source PBX and VoIP systems are ready for their close-up? The opportunity is better than ever, argued attendees at January's Digium Asterisk World conference in Miami. According to one researcher, Eastern Management Group, open-source PBXes now account for 18 percent of all PBX sales in North America -- and that number's rising.
Aksys KONNECT Office Phone System
Aksys' KONNECT Office Phone System copped a best of show award at last year's IT Expo, the umbrella conference that includes Digium Asterisk World. It's presently available in two models: the KONNECT 600PL VoIP and landline phone and the 600P IP phone, which includes the 600PL's features minus a landline (FXO connector), and includes three-way conference calling, public address, paging to multiple phones, 3-digit dialing between sites and the ability to support as many as 14 concurrent calls per phone. Aksys markets KONNECT as an "office phone system inside a phone" and has gained traction with small businesses looking to integrate VoIP and landline functions and home and remote offices.
Aheeva Contact Center Suite 2.2
Aheeva's Asterisk-based Contact Center Suite (CCS) 2.2 is designed as an all-in-one contact center offering that ties together call routing, contact management functions and support and research functions -- all of the traditional call center features -- and latches on to an existing IP infrastructure to provide those things. According to Aheeva, it's fully scaleable and requires only a Web browser for access, which ramps up its appeal as a services play for remote monitoring, management and network analytics. Aheeva's message is that it's bringing functionality of a traditional telephony switch-based call center at a fraction of what proprietary systems cost.
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